Humanizing AI
with Personalized Social Care

How Agentforce and Sprout Social Enables Agents to Provide Tailored Support.

April 10, 2025
11:00am - 11:50am CST

Humanizing AI with Personalized Social Care.

How Agentforce and Sprout Social Enables Agents to Provide Tailored Support.

Join us for an exclusive webinar on how Agentforce and Sprout Social empower agents to deliver personalized social care at scale. Discover how AI-driven insights enhance, rather than replace, human interaction—helping brands provide faster, more empathetic support. We’ll explore real-world examples,

strategies for scaling personalized care, and actionable tips to equip agents with the right tools. Don’t miss this opportunity to learn how AI and automation can work hand-in-hand with human agents to create exceptional customer experiences. Register now!

In partnership with

Speakers

Erika Trautman
Chief Product Officer, Sprout Social

Erika Trautman brings more than 15 years of experience in technology to Sprout with a career that has spanned work as a start-up founder to the management of billion-user products. Prior to Sprout, Erika Trautman was the senior vice president and general manager of the work management portfolio at Atlassian, where she was responsible for driving hundreds of millions in revenue for the company through industry-leading product and AI strategy.

Andrew Baker
Senior Director, Service Cloud Product Management, Salesforce

Andrew is currently shaping the future of Contact Center and Generative AI solutions at Salesforce, focusing on how cutting-edge AI can revolutionize customer engagement and business operations. Andrew's work is centered around Einstein GPT, leveraging the power of generative AI to drive intelligent, personalized, and scalable customer interactions.

Tammy Luedtke
Senior Director, Partner Alliances, Sprout Social

Tammy is a high-energy, hands-on leader, bringing a unique blend of strategic thinking and hands-on technology implementation experience gained from both industry and Big 4 consulting. For the past six years, Tammy has been deeply immersed in the Salesforce partnership ecosystem, where her passion lies in forging win-win scenarios with a central focus on customer experience.

Stephanie Dewhurst
Lead Solutions Engineer, Sprout Social

Stephanie is a Lead Solutions Engineer at Sprout Social, with over a decade of experience transforming how brands market on social media. Known for her expertise and innovative approach, she helps customers unlock their full potential in an ever-evolving digital landscape. Before joining Sprout, she led paid social strategies for major brands like Citi and Microsoft. Beyond her professional achievements, Stephanie is deeply involved in the wellness community as a trained yoga instructor.