AI-Driven Insights
for Next-Gen
Digital
Banking
Experiences

June 12, 2024
11:30 am - 12:30pm ET

In partnership with

AI-Driven Insights for Next-Gen Digital Banking Experiences

Join this one-hour virtual panel discussion on AI-Driven Insights for Next-Gen Digital Banking Experiences. In today's fast-evolving digital landscape, AI is revolutionizing banking by delivering personalized, efficient, and secure digital experiences. Our webinar explores how AI technologies empower banks to anticipate customer needs, enhance user experiences, and drive competitive advantage. Dive into real-world case studies showcasing how AI aids in providing seamless digital experiences,

while also assisting in customer personalization, fraud detection, and financial forecasting. Learn how machine learning algorithms leverage data to optimize processes and tailor offerings, ultimately fostering customer loyalty and trust. This webinar offers a comprehensive understanding of AI's transformative role in shaping the future of digital banking experiences. Don't miss out on this opportunity to gain actionable insights and stay ahead in the rapidly evolving financial industry

Speakers

Obi Maduaka
VP, Product Management

Obi is the Product Manager for the Electronic Foreign Exchange platform at Bank of New York Mellon. He leads the development and strategy of the platform for the bank’s Global Sales and Trading division. Motivated by challenges, Obi is passionate about building products that scale with intuitive design and forward thinking use cases.

Rajshree BalasubramanianVP, Strategic Product Management, Fidelity Investments

Experienced technology executive with 25+ years of experience delivering customer-driven value. I have extensive experience in product management creating vision and implementing strategy, roadmap, and feature definition for product line.

Liran Tal
LOB Director - Financial Services, Glassbox

Liran leads the Financial Services & Insurance Line of Business at Glassbox, where he oversees the rollout of digital AI-powered Customer Experience offerings tailored for financial enterprises. With a solid background spanning over a decade, Liran specializes in taking new products to market, developing comprehensive go-to-market strategies, and steering product roadmap, pricing, marketing, and customer support initiatives. Prior to his tenure at Glassbox, he held significant roles in technical sales and business development with Kaltura and Cisco, managing complex B2B relationships and driving sales cycles across diverse digital media, software- as-a-service, and telecommunications landscapes.

Alberto Ferreira
Head of Service Design, Lloyds Bank

Alberto Ferreira is a user research and service design professional with over fifteen years of experience in UX and service design on both client and agency side. Currently he is Service Design Lead at Lloyds Banking Group, where his team is supporting and guiding a mass pivoting into a user-centric journey-based approach for designing internal employee services. He has also worked on innovation workstreams in Vodafone, where he led the establishment of the digital User Research and Service Design functions in the UK market. He has also worked on improving the digital experience of companies like Sony, the BBC, and Emirates. He is the author of Universal UX: Building Multicultural Experience, a book on the specialised practices and implementations of UX across the globe.

Srishti Sinha
VP, Product Management, former Citi Bank

A seasoned BFSI professional, Srishti comes with 12 years of varied industry experience across banking, payments, life insurance and ecommerce, with a focus on marketing communications, client experience, brand, product and digital marketing. She has worked for global banks like Citi as VP Product and FinTechs like Paytm (India’s digital wallet). She was the country lead for Citi’s flagship Client Experience event, the Global Client Obsession Week in 2022, and has received multiple recognitions for her work including the CEO Award for Impact and an induction into the Client Obsession Academy. She believes in the power of contextual, engaging content and collaborating with multi-functional teams to promote self-service and enhance customer satisfaction and loyalty. She makes literary excursions on https://medium.com/@srishtisinha